Refund & Returns Policy- Genelevation™

At Genelevation™, our mission is to help you grow, elevate, and transform. Because our offerings are designed to create real transformation, each product and service has specific policies to ensure fairness, clarity, and quality.

Please read carefully to understand how refunds, replacements, and cancellations work for each type of offering.

1. Digital Products

Digital courses, guides, workbooks, and downloads are delivered immediately upon purchase.

  • Refunds: All digital products are final sale and non-refundable.
  • Technical Issues: If you encounter access issues, email [email protected]. We will work with you to resolve login or download problems promptly.

Why: Digital content is instant and cannot be returned once delivered, but we ensure you can access it fully.

2. Coaching Services

1-on-1 coaching sessions, Power Hours, and personalized guidance are tailored experiences.

  • Refunds: Payments are non-refundable once a session is scheduled.
  • Rescheduling: Sessions can be rescheduled with at least 24 hours notice.
  • No-Show Policy: Missing a session without prior notice will forfeit the session.

Why: Coaching is personalized, time-sensitive, and cannot be “returned,” but we support flexibility through rescheduling.

3. Genelevation™ Collective Membership

Memberships provide access to our accountability and growth community.

  • Cancellations: You may cancel your subscription anytime.
  • Refunds: No partial-month refunds are issued; access remains until the end of the billing period.

Why: Membership is ongoing access, and you keep all content accessed during your subscription.

4. Speaking Engagements

Custom speaking sessions, workshops, and keynote events.

  • Deposits & Payments: All deposits and payments are non-refundable.
  • Rescheduling: Dates may be rescheduled with reasonable notice.
  • Event Cancellation by Genelevation™: If an event is canceled, deposits can be applied to a future booking or refunded at our discretion.

Why: Speaking engagements require preparation, scheduling, and commitment.

5. Merchandise (Printify Products)

All physical merchandise is made-to-order, including shirts, hoodies, hats, and other apparel.

  • Final Sale: Once production begins, all sales are final.
  • Defective or Damaged Items: If your item arrives damaged or defective, contact [email protected] within 7 days of receipt. Include a photo and your order details. We will replace the item or issue store credit.
  • Shipping Delays: Delivery times may vary. Genelevation™ is not responsible for delays caused by carriers, customs, or other external factors.
  • Size or Preference Changes: Items cannot be exchanged for size or preference errors. Please consult our size guide before ordering.

Why: Print-on-demand products are personalized and cannot be returned, but we guarantee quality and replacements for defective items.

6. How to Request Support

For any refund, replacement, or concern:

  1. Email [email protected]
  2. Include your order number, product/service name, and a description of the issue
  3. For merchandise issues, include photos

Our team will respond within 48 hours to resolve the matter.

Final Principle

At Genelevation™, we design every product and service to create real growth and transformation. While not everything is refundable, we are committed to quality, clarity, and your success.

Every purchase is an opportunity to think differently, act intentionally, and become aligned.

Do you want me to do that next?